Alert: Global IT Outage

As our patients may be aware, our practice was impacted by the global IT outage on Friday 19th July 2024, which meant we were unable to access EMIS - the system we use to access all patient records. Please do however rest assured that this was only a systems failure, and that your data remains secure.

While EMIS came back online over the weekend, we naturally expect to see some delays to service and reduced capacity in our practice through the early part of this week as we catch up on missed appointments, delayed prescriptions, and other practice work that is reliant on access to patient records.

We apologise for any delays and issues caused as a result. Please rest assured our team are working hard to get caught up as quickly as possible - and if you’re able, please allow us capacity to do so by using online services for all non-urgent appointments wherever you’re able.

Remember, you can also visit your local pharmacy for help with a range of conditions, including earaches, insect bites, and UTIs. Find out more and see which pharmacy offers the service you need at the link below:

https://www.nhs.uk/nhs-services/pharmacies/how-pharmacies-can-help/

As always, we truly appreciate the support and kindness of our patient community – and thank you for bearing with us during this challenging few days.

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St Stephens Medical Partnership

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St Stephens Surgery
Monday 8:00am-6:30pm
Tuesday 7:15am-6:30pm
Wednesday 7:15am-6:30pm
Thursday 7:15am-6:30pm
Friday 8:00am-6:30pm

Maple View Medical Practice
Monday 8:00am-6:30pm
Tuesday 8:00am-6:30pm
Wednesday 8:00am-6:30pm
Thursday 8:00am-6:30pm
Friday 8:00-6:30pm

111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

In case of a life-threatening emergency, please dial 999.

At St Stephens Medical Partnership, we offer Enhanced Access appointments. This is where additional appointments are offered to patients during the evening and weekend. This provides convenience for patients who find it difficult to come into the surgery during the normal working day.

Appointments may also be available within the PCN (Primary Care Network). This means that our care navigators may offer you an appointment remotely or at another practice, to help meet the demand for appointments.

The PCN practices are: Elgar House Surgery, St Stephens Surgery including Maple View Medical Centre, Hillview Medical Centre, The Dow Surgery and The Bridge Surgery.

Please contact our care navigators if you wish to book one of these appointments. 

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