Request an appointment
Click here to view our online services.
Urgent and routine appointments
We would ask you to send in a request via the online access option at the top of this page, then you will be contacted on the day with further advice regarding your request. If you do not have access to the online request option please telephone or call into the surgery and the care navigator will help you to complete a form. Our triage team will use the information you give us to find the most suitable doctor, nurse or health professional to help you.
All requests, other than nurse appointments, must be made via our Online Access option.
Nurse appointments can still be booked by telephoning the surgery.
You should call 999 in a life-threatening emergency only. Life-threatening emergencies are different for adults and children – click here to find out more: https://www.nhs.uk/nhs-services/urgent-and-emergency-care-services/when-to-call-999/
Enhanced Access
At St Stephens Medical Partnership, we offer Enhanced Access appointments. This is where additional appointments are offered to patients during the evening and weekend. This provides convenience for patients who find it difficult to come into the surgery during the normal working day.
Appointments may also be available within the PCN (Primary Care Network). This means that our care navigators may offer you an appointment remotely or at another practice, to help meet the demand for appointments. The PCN practices are: Elgar House Surgery, St Stephens Surgery including Maple View Medical Centre, Hillview Medical Centre, The Dow Surgery and The Bridge Surgery.
Please complete an online access form if you wish to book one of these appointments.
Cancelling or changing an appointment
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.
By telephone – there is an option to check and cancel your appointment by ringing 01527 595600 , and via your NHS app and appointment reminder text.
Your appointment
However you choose to contact us, we may offer you a consultation:
- By phone
- Face to face at the surgery
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.
By telephone – there is an option to check and cancel your appointment by ringing 01527 595600 , and via your NHS app and appointment reminder text.
Reducing DNAs
To reduce missed GP appointments (DNAs), the practice will
- Send automated SMS or text reminders with details of your appointment
- Provide a check and cancel option via our telephone line
- Repeat all details of your appointment details and clarify understanding
KEEP IT OR CANCEL IT! SOMEONE ELSE NEEDS THE APPOINTMENT!
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
Please do not use NHS 111 if any of the following apply, please call 111:-
- need help for a child under 5
- have complex problems caused by an existing medical condition
- have a care plan from your doctor for your current health problem
- need to get end-of-life care
If you need help with your appointment
Please tell us:
- If there’s a specific doctor, nurse or other health professional you would prefer to respond
- If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- If you need an interpreter
- If you have any other access or communication needs
Home visits
Patients are requested, where possible, to telephone complete an online request before 11am if a home visit is required that day. The doctor may telephone you rather than visit you if this is medically appropriate. Ultimately it is the doctors right to decide whether or not a visit is appropriate for a particular set of circumstances..
We would request that, apart from the genuinely housebound, all other patients attend the surgery rather than request a home visit because of the extra time home visiting takes. On average four to five patients can be seen in surgery in the time it takes to do a single house call. In addition, the care that can be offered due to the lack of adequate lighting, examination facilities and equipment means that you may not receive as good a service as the doctor may be able to offer if you came to the surgery.
Online Access
Patient Access
