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New Total Triage System

We are excited to announce the launch of our new Total Triage System at St Stephens Medical Partnership. The GPs have been reviewing our process for booking appointments.
FAQ click the link below:
New Total Triage System – St Stephens Medical Partnership

Appointments
Information

Appointments<br>Information

Repeat
Prescriptions

Repeat <br>Prescriptions

New
Patients

New<br>Patients

Sick
/ Fit Notes

Sick <br>/ Fit Notes

Test
Results

Test<br>Results

SMS/Text
Reminder

SMS/Text<br>Reminder

You and Your General Practice

This guide tells our patients what to expect from your general practice (GP) and how you can help them, so you get the best from the National Health Service (NHS).

NHS Herefordshire and Worcestershire Integrated Care Board (ICB) would like to invite you to help others with their healthcare journey by sharing your experience of your GP Practice through the form below. Please do not use this form if you wish to make a complaint.

You and Your GP Feedback Form

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St Stephens Surgery
Monday 8:00am-6:30pm
Tuesday 7:15am-6:30pm
Wednesday 7:15am-6:30pm
Thursday 7:15am-6:30pm
Friday 8:00am-6:30pm

Maple View Medical Practice
Monday 8:00am-6:30pm
Tuesday 8:00am-6:30pm
Wednesday 8:00am-6:30pm
Thursday 8:00am-6:30pm
Friday 8:00-6:30pm

111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

In case of a life-threatening emergency, please dial 999.

At St Stephens Medical Partnership, we offer Enhanced Access appointments. This is where additional appointments are offered to patients during the evening and weekend. This provides convenience for patients who find it difficult to come into the surgery during the normal working day.

Appointments may also be available within the PCN (Primary Care Network). This means that our care navigators may offer you an appointment remotely or at another practice, to help meet the demand for appointments.

The PCN practices are: Elgar House Surgery, St Stephens Surgery including Maple View Medical Centre, Hillview Medical Centre, The Dow Surgery and The Bridge Surgery.

Please contact our care navigators if you wish to book one of these appointments. 

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You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.

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